Privacy Policy

This Privacy Policy explains how JB Gas and Heating collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our plumbing, heating, boiler, and gas services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws in the United Kingdom.

Who We Are

In this Privacy Policy, references to “JB Gas and Heating”, “we”, “us”, or “our” mean JB Gas and Heating, the provider of the website and services described on this site.

Our website is: https://proplasterandpaint.co.uk

If this domain will be changed to match the JB Gas and Heating brand, you should update the website address above to the correct domain.

Information We Collect

We may collect and process the following types of personal information:

• Your name, phone number, and email address when you contact us.

• Your address or property details where relevant to providing a quote or carrying out work.

• Details about your enquiry, requested service, or any messages you send to us.

• Technical information such as IP address, browser type, pages visited, and general usage data collected through cookies or analytics tools.

How We Collect Your Information

We collect information when:

• You fill out a contact form on our website.

• You call, email, or message us directly.

• You request a quote or book a service.

• You browse our website.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes.

• Arrange, deliver, and manage our plumbing, heating, boiler, and gas services.

• Communicate with you about appointments, works, or follow-up matters.

• Improve our website, services, and customer experience.

• Maintain business records and comply with legal or regulatory obligations.

Legal Basis for Processing

We process your personal data where necessary for one or more of the following reasons:

• To take steps at your request before entering into a contract or to perform a contract with you.

• To comply with a legal obligation.

• For our legitimate interests in running and improving our business, provided those interests do not override your rights and freedoms.

• Where required, with your consent.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the site, and improve performance.

Cookies are small text files stored on your device. You can usually set your browser to refuse some or all cookies. However, disabling cookies may affect how the website functions.

We may use:

• Essential cookies to enable core website functionality.

• Analytics cookies to help us understand website traffic and improve the site.

• Preference cookies where applicable to remember settings or choices.

Sharing Your Information

We do not sell your personal information. We may share your data only where necessary, including:

• With trusted service providers who support our website, hosting, communications, or business operations.

• With professional advisers where necessary.

• Where required by law, regulation, legal process, or government authority.

How Long We Keep Your Data

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to respond to enquiries, provide services, maintain records, and comply with legal, tax, or regulatory obligations.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting data over the internet or storing data electronically can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data.

• Request correction of inaccurate data.

• Request deletion of your data.

• Object to or restrict certain processing.

• Request transfer of your data where applicable.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to read their privacy policies before submitting any personal information.

Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date above will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below:

• Phone: 07849 314080

• Email: info@plumberhounslow.co.uk